FAQS
Our objective is to make your shopping experience easy, safe and enjoyable. We have worked hard to build a web site to provide this experience for you and over the past couple of years our users have asked certain questions, the following are the questions that seem the most common. If you have a question not covered below, please feel free to contact us directly.
General Questions about pH Balance and pHion
What does pH mean? What is the importance of testing your pH and what should your everyday normal person’s pH be? Can you ever be too alkaline? What is the pH of my blood, skin, stomach, etc…? Tell me a little about pHion and how long you have been in business? Who is Apex Wellness Group, LLC? Are you affiliated with Robert Young or Christopher Vasey? Are your products approved by the GPM? Does Christopher Vasey have a clinic in the US? Are the products that Christopher Vasey recommends in his book your supplements or only available in Europe? Do you have any international distributors? Do you have wholesale pricing for business owners? Are your products available in my local grocery or health food stores? Where is the best source to find recommendations for acid/alkaline foods?
pHion Diagnostic pH Test Strips
How do you use the strips? What if I am not getting an exact match to the color chart? Will my urine and saliva tests differ and why would they if they do? Which test is more accurate, saliva or urine? What if my strip doesn’t change from the beginning color, does this mean the strip is defective? What if the test is above the 8.0 range does this mean I need to eat more acidic? Which side of the strip do I use? Do these strips work with water or any other foods or chemicals? When should I be testing and how often? How many pH sticks does one person need? Do these test strips expire?
pHion Alkaline Water Booster Drops
Why do you recommend using so much water with this supplement, it seems very unlikely someone can drink 3 liters of water a day? Can this product alone dramatically change the range of my pH? What does this product do and how will it benefit me? Does it change the taste and smell of the water? What happens if I get any component of the pHion Alkaline Water Booster Drops in my eye? What type of water should I use with this supplement? What makes this better than using a water ionizer? How long will this product last? Where are the minerals in the supplement derived from? Isn’t drinking water at a 9.5 too alkaline, and isn’t this dangerous to drink too alkaline water? How much do I mix at a time? Can I use this product in other liquids other than water? Why are there two different bottles? What if the product has crystallized? Is this still safe to drink? (The product has become cloudy with white clumps floating in it) How often should I be drinking alkaline water? Can I use the small bottle (alkalizing agent) alone? What is more beneficial in using this product in water than just using baking soda, isn’t it the same thing? Can we purchase the two bottles separately? What type of side effects will I experience?
pHion Alkalizing Green Superfood
Is this product organic? What makes this product better than other greens on the market, how are the ingredients more beneficial? How long do I have to take this supplement to see a change in my pH? What is the difference in the capsules and the powder? Are the capsules veggie caps? What does the powder taste like? Does this product contain Chlorella? Is this product safe for everyone? Why is it important to take a green food supplement? Where are the "Greens" manufactured and how are they processed? How much water should I drink with the pHion Alkalizing Green Superfood? Can I take other supplements and vitamins along with pHion Alkalizing Green Superfood? Will pHion Alkalizing Green Superfood alone make up for all the daily minerals I need? Do I have to stay on a strict alkaline diet while taking the pHion Alkalizing Green Superfood? Will this help me lose weight? Where is the Alkazyme derived from, and what is Alkazyme? What is the suggested dosage for the powder and capsules? Which one is better to use between the capsules and the powder? Can you mix the powder into smoothies, yogurt, etc? Is the pHion Alkalizing Green Superfood gluten free?
pHion Alkaline Minerals
Why do the 5 main minerals in this product help with alkalizing the body? How often should I be taking pHion Alkaline Minerals, can I ever get too much calcium? Does it have a taste? Do you offer in capsule form? Are there any main side effects from this product? Is this product milk derived, and will there be a side effect if I am lactose intolerant? Can I use this with prescription medications? Why not just use Coral Calcium? What is the suggested dosage? Where is the Calcium derived from? Is the pHion Alkaline Minerals gluten free?
pHion Ionic Colon Cleanse
What does the product taste like? Why does it recommend using cold water? Is this product a laxative? Do I have to follow a special diet to get maximum benefits? Do I take this product as needed? What makes this product better than other cleanses on the market? Is this product in capsule form? Is this product safe for children, nursing mothers, pregnant women, and persons who have had intestinal surgeries (gastric bypass)? Are there any side effects? Can I take other supplements or vitamins with pHion Ionic Colon Cleanse or while cleansing? Can I add anything to the pHion Ionic Colon Cleanse to make the taste more tolerable? How long until I will see results? What is the main reason a person should do a cleanse? What is the recommended daily dosage?
pHion Prebiotic Fiber
What is a Prebiotic, and why is it necessary for one to take? Will this affect my stomach’s pH? Why is it beneficial for someone to take a daily fiber supplement? Will this make me more regular or cause a laxative effect? How is this product different from other fiber supplements?
pHion Probiotic Blend
What is a Probiotic, and why is it necessary to take a Probiotic? Will this have an effect on my stomach pH? Won’t my stomach acid just kill of the good bacteria? Can I keep this product in the freezer? Why do you recommend storing in a refrigerator and why is it not shipped cold? Is it best to follow a special diet while taking the Orange? Do I have to use a Prebiotic to get the best results? What is the daily recommended dosage?
pHion Acid Drainage
Is this supplement safe to take on a daily basis? When is the best time to take this supplement? Does pHion Acid Drainage contain alcohol? What are the main benefits from using pHion Acid Drainage? How long do I have to use this in order to see results? What is a tincture? Is this to be used in place of the tea? Does it contain caffeine?
pHion Master Cleanse Lemonade Diet
Will I need to stop taking my medications or vitamins? How long should I stay on this cleanse? Should I be eating or drinking anything while completing this cleanse? Will this cause a fatigue type affect? Who should not use the pHion Master Cleanse Lemonade Diet? Will I lose weight and if so how much? Will I still be able to maintain my normal activities? How often can I be taking the pHion Master Cleanse Lemonade Diet? How should I prepare for the pHion Master Cleanse Lemonade Diet?
Ordering
I am new to your site, how do I place an order? How exactly does your Auto Replenishment feature within your Shopping Cart work? Do you offer gift certificates? I am having trouble creating my account and my zip code is coming back invalid. What can I do to complete my registration? Does your site use cookies? If so what really are they, are they safe and can I eat them to balance my pH? Do I have to use a credit card or do you accept other forms of payment? I have a promotional code from a marketing piece you sent, how do I use that?
Shipping & Delivery
How do you calculate the shipping costs for my order? How are items of my order shipped? Can I still get the free shipping option to go priority mail? Do you ship internationally? I have a question about the rules/regulations/restrictions imposed by my country’s Customs Department and/or Government. What is the difference between International Air Parcel and USPS® Global Express? I’m an International Client, why can’t I get free shipping for spending $100.00 on an order? How long will it take my order to ship from the warehouse? How will I know if products I have ordered has shipped? How can I track my package? My package has not arrived, where is it?
Accounts
How do I use my account? How do I update my payment information? I have changed my contact information, what should I do? I have changed my email address, what should I do? I can’t remember my password, what should I do? I would like to close My Account, how do I do this?
Privacy & Security
Is ordering online safe? How do you protect my privacy? Do you have a Guarantee?
Viewing and Changing Orders
When will my order be processed for shipment? Can I review and change an order online? I need to change my shipping and/or billing information for an order, how do I do that? I need to cancel my order, how do I do that? I would like to combine two orders into one, how do I do that?
Returns & Replacements
How do I return an item I have purchased? Can I get a refund for items I have purchased? How do I exchange an item I have purchased? How do I pack up and send in my return? I lost my Packing Slip what should I do?
General Questions about pH Balance and pHion
Q. What does pH mean?pH means potential of Hydrogen and is the measurement of acidity in a solution in correlation with the activity of Hydrogen.
Q. Can you ever be too alkaline?Being overly alkaline is abnormal, but possible. If you are overly alkaline this means that your body is producing ammonia which causes Alkalosis.
pHion Diagnostic pH Test Strips
Q. How do you use the strips?Testing Urine:1. Quickly pass the pH strip in the urine stream. 2. Shake off any excess immediately. 3. Wait 15 seconds and match the colors on the strip to the corresponding color chart. 4. Discard the strip - do not reuse. Testing Saliva:1. Gather saliva in your mouth and then swallow. 2. Gather saliva in your mouth again for a period of 15 - 20 seconds. Spit the saliva into a spoon. Dip the pH strip into the spoon for three seconds with the reagent side of the strip facing down. 3. Wait 15 seconds and compare colors on the strip to the corresponding color chart. 4. Enter the pH value into your pH Health Assessment Test chart. 5. Discard the strip - Do not reuse.
Q. What if I am not getting an exact match to the color chart?If you are not getting an exact match with the color chart this means you are testing in between ranges or you are testing at a more inaccurate time. If your strip is not testing directly to the chart to take the top color and match it with its closest color on the test strip.
Q. What if the test is above the 8.0 range does this mean I need to eat more acidic?No, the best recommendation is that if you get an abnormal test then you should take a few more tests to make sure this is the range you are accurately testing at. We recommend you test both your urine and your saliva three times a day to get a composite reading. If you seem to keep coming up with over alkaline tests, please contact a physician.
pHion Alkaline Water Booster Drops
Q. What does this product do and how will it benefit me?This product structures and alkalizes your water. Alkaline water contains many of the alkalizing minerals that your body needs in order to neutralize excess acids that are stored in extra-cellular fluids, connective fluids, interstitial fluids and tissues. Without an abundant reserve of alkaline minerals, the body's buffering systems become compromised, and acidity results. Drinking a lot of healthy, alkaline water is vital if you plan to alkalize or maintain the proper pH of your body. We recommend using pH drops in distilled water to re-mineralize and structure it.
Q. Does it change the taste and smell of the water?No, there is no change in smell or taste of the water. However if you use more than the recommended dosage you may have a slight change in taste. Also, it is very likely that you may encounter a slight change in the color and texture of the booster due to all the minerals in the structuring agent. This is completely normal because of an abundance of minerals in the pH structuring agent.
Q. What makes this better than using a water ionizer?A water ionizer is an incomplete system. A water ionizer alkalizes water by removing positive ions, but they do not add any additional negative ions or minerals. Therefore, it will produce alkaline water, yet it is a very weak ion solution that does nothing to contribute to more alkaline elements to the body. The pH booster adds 72 ionized minerals as well as raising the pH.
Q. How long will this product last?The product makes up 15 gallons of water. The pHion Alkaline Water Booster Drops will last one month if an individual takes the daily dosage of 8, 8 oz glasses a day.
Q. How much do I mix at a time?
The pHion Alkaline Water Booster Drops comes in a box with instructions inside explaining how to treat water in quantities of liters and gallons. However, if you are drinking water in smaller portions simply add an amount of pHion Alkaline Water Booster Drops comparative to how much water you are drinking. For example, in 8 ounces of water a person would put 6 drops of the Ion Booster and 6 drops of the pH Alkaline Water Booster Drops. Whereas in 16 ounces of water a person would use 12 drops of the Ion Booster and 12 drops of the pH Alkaline Water Booster Drops.
WARNING: The pH Alkaline Water Booster Drops contain potassium which is an electrolyte. Use caution when using with any other substance whether prescribed by a doctor or using certain foods or liquids containing potassium as adverse reactions could occur at extremely high amounts. If you experience any symptoms, please discontinue use and consult a physician.
Q. Why are there two different bottles?The step 1 is the ion Booster which structures the water and the step 2 is the pH Alkaline Water Booster Drops which alkalizes the water. You use these two bottles in conjunction to make the alkaline water. * We do not recommend using the step 2 (alkalizing agent) alone, because it is potassium hydroxide which when undiluted is overly alkaline.
Q. What type of side effects will I experience?You may experience minor detoxification symptoms during the beginning of usage. You should notice that when alkalized you will begin to have more energy, you’ll sleep better at night, and you should have an increased feeling of overall well being.
pHion Alkalizing Green Superfood
Q. What makes this product better than other greens on the market, how are the ingredients more beneficial?pHion Alkalizing Green Superfood contains dehydrated juice powders from organic grasses. The powders are made by first juicing the greens, and then dehydrating them in low temperatures in order to preserve the enzymes. Here are the beneficial qualities of the greens:
- Greens contain up to 70% Chlorophyll.
- Chlorophyll is the first product of light and contains more light energy than any other element.
- Green drinks are high in oxygen like all green plants that contain Chlorophyll. The brain and all body tissues function at an optimal level in a highly-oxygenated environment.
- Green juice is a superior detoxification agent compared to carrot juice and other fruits and vegetables.
Dr. Earp Thomas, associate of Ann Wigmore, says that 15 pounds of Wheatgrass is the equivalent of 350 pounds of carrots, lettuce, and celery and so on.
Q. What is the difference in the capsules and the powder?The powder and the capsules are the exact same product. The main difference between the two is that you have to take more capsules to make up for the powder form. Also, the powder form does absorb faster with your system, where as the capsules have to be digested, and then you will absorb the powder.
Q. Why is it important to take a green food supplement?Greens are some of the most alkalizing, nutrient-dense foods on earth. Green grasses infuse your body with easily absorbed Vitamins, Minerals, Amino Acids, Fiber, Chlorophyll, Enzymes, Phytonutrients, and Alkaline Minerals that help to neutralize acids in the blood and tissues. Greens are very rich in Chlorophyll. The molecular structure of Chlorophyll is almost exactly the same as human blood; with the exception of the center atom, which is Magnesium rather than iron. Your body has the ability to replace the center atom of Chlorophyll with Iron to form and build the blood. By drinking a healthy green drink, you're infusing your body with plenty of enzymes that are needed for just about every chemical activity in your body. An easy way to get plenty of greens is by making a healthy tasty green drink with pHion Alkalizing Green Superfood. If you want to REALLY alkalize your green juice powder, add pHion Alkaline Water Booster Drops to it - you’ll make it 50 times more alkalizing.
Q. Will this help me lose weight?It can be helpful in losing weight if you are following a more alkaline based diet along with drinking 3 liters of pHion Alkalizing Green Superfood drink a day.
Q. Which one is better to use between the capsules and the powder?The powder is more economical along with being easier to absorb within your body. The capsules are recommended for someone who has a hard time tolerating the taste of the Green or very limited with time. However, you will need to take more capsules to make up for the potency of the powder form.
pHion Alkaline Minerals
Q. Why do the 5 main minerals in this product help with alkalizing the body?The 5 main minerals are designed to accelerate the neutralization of acids that are often deeply embedded in the tissues of the body. To neutralize each acid that you want removed from the body; you need a corresponding alkaline substance...an alkaline mineral. The five primary alkaline minerals are Calcium, Magnesium, Potassium, Manganese and Iron (Manganese and Iron are trace minerals, and are present in pHion Alkaline Minerals in trace amounts).
pHion Ionic Colon Cleanse
Q. What does the product taste like?This product has a pleasant mocha flavor to assimilate the feel of having your morning cappuccino. All you have to do is simply add this to cold water and stir.
Q. Is this product a laxative?This product is not a laxative. It will make you have more frequent bowel movements, and this is why we recommend only taking this product up to seven days consistently.
Q. Are there any side effects?The side effects that you may encounter will all be due to detoxification. These symptoms are very normal. If you feel lethargic, weak, feverish, nauseated, etc., this is a normal sign that the product is working correctly. But if these symptoms last for more than 7 days, see your health care practitioner.
Q. How long until I will see results?If you follow the complete system’s regimen when cleansing results will be seen within the week on pHion Ionic Colon Cleanse. If you are just using the pHion Ionic Colon Cleanse product it will be dependent upon the diet you are following and how often you are taking the supplement. Every person responds differently to our products, so the amount of time can vary before results are seen.
pHion Prebiotic Fiber
pHion Probiotic Blend
pHion Acid Drainage
Q. What are the main benefits from using pHion Acid Drainage?Through the action of the herbal extracts in pHion Acid Drainage, the kidneys first eliminate the wastes that are burdening it. Once this has been accomplished, the kidneys cleanse the blood of any acids it is holding. Then the acids embedded a little deeper in the tissues are free to enter the circulatory system and be transported to the kidneys. Once these acids have been eliminated, those embedded even deeper in the tissues enter the circulatory system for eventual removal. Such an elimination process reaches progressively deeper tissues until the body finally reaches a state of balance.
Q. What is a tincture?This is just the way of delivering the nutrients. Tinctures used to be made with alcohol, we’ve formulated our pHion Acid Drainage in a glycerin base. pHion Acid Drainage is an herbal tincture designed to accelerate the elimination of strong acids via the kidneys and the skin.
pHion Master Cleanse Lemonade Diet
Q. Will I need to stop taking my medications or vitamins?If you are taking any prescribed medications we advise you to check with you doctor before starting any cleanse. Different medications can react harshly and have stronger side effects on an empty stomach. Thus, it is important to receive a recommendation from your doctor regarding usesage. Supplements during this cleanse are not necessary and can even cause a hunger sensation if used while cleansing. This is due to the secretions of the digestive juices that will occur while taking the supplement. This can also interfere with the resting digestive system which occurs during cleansing and it can interrupt this process. The lemonade mix will provide a plethora of vitamins and minerals thus allowing you to sustain a healthy lifestyle.
Q. How long should I stay on this cleanse?The average time frame for a full cleanse is 5 days. This allotted time will provide you with the most optimal results. You may not be comfortable completing a 5-day fast; our suggestion would be to initially set your goal at 2-3 days. You will most likely surprise yourself in your ability to have complete discipline during this time. There have been many people who have gone longer (up to 40 days) if they are not satisfied with the results they received.
Q. Should I be eating or drinking anything while completing this cleanse?The consumption of any solid acidifying foods should be avoided during this time. We offer an Acid/Alkaline Food Chart you can reference. For the most optimal results, a liquid diet (no whole foods) is recommended. If you are not able to fast we recommend consuming alkalizing raw foods (i.e. Broccoli, spinach, grasses, carrots). We also have included a sample day if you cannot fast. One of the benefits to this diet is providing a state of rest for the digestive system. After the first few days of fasting the normal secretion of digestive juices is decreased, repairing of the stomach begins, and hunger will subside. Since the normal secretion rate of your digestive juices is decreased eating any solid foods can lead to nausea and an overall discomfort. Water infused with the pH Alkaline Water Booster Drops is optimal and you can drink as much water as you prefer during this time. Avoid coffee, soda, and alcohol. The ingredients in the Master Cleanse Lemonade Diet will provide you with a sufficient amount of energy during the fasting period. You will be able to maintain your day to day activities without fatigue.
Q. Will this cause a fatigue type affect?When completing the pHion Master Cleanse Lemonade Diet, the first few days you may experience detox symptoms. These symptoms can assimilate fatigue like symptoms, along with headaches, body aches, drowsiness, irritability, etc. It is common for these symptoms to decrease within the first few days, and it is due to the elimination of toxins. Incorporating a liquid diet can often lead to a hunger sensation within the first day. However, after the first day this sensation will diminish. Eating more alkalizing foods and completely eliminating acidic foods from your diet a few days before you start the fast can lessen the impact of detox symptoms.
Q. Who should not use the pHion Master Cleanse Lemonade Diet?The pHion Master Cleanse Lemonade Diet is beneficial for most individials. However, there are some cases where we recommend consulting with a physician before use. Those who are pregnant and nursing mothers, those who have undergone treatment for severe conditions, those who are malnourished and underweight, those with heart, kidney, and liver dysfunction, those with diabetes, and those suffering with chronic illnesses. If you are questioning whether you should be completing this type of cleanse we highly recommend consulting with your doctor before using.
Q. Will I lose weight and if so how much?The pHion Master Cleanse Lemonade Diet is designed to cleanse and detoxify the body. On a cleansing regimen weight loss is very typical. The amount of weight loss can vary from each individual depending upon how thoroughly they following the regimen.
Q. Will I still be able to maintain my normal activities?While completing the pHion Master Cleanse Lemonade Diet people find that they experience more energy. This is because your body is not using energy to digest food, thus creating extra energy for you to maintain daily activities. Most people can still go to work, exercise, and continue on with their daily activities without a struggle. The only activity we suggest eliminating is weight lifting as this can cause lactic acid to build up which in turn can make you sick.
Q. How often can I be taking the pHion Master Cleanse Lemonade Diet?Initially after completing the pHion Master Cleanse Lemonade Diet it is essential to wait 3-6 months before cleansing again. It is vital for the body to restore nutrients after going through a detox/fast diet. This amount of time will give the body time to rest and regain immunity. Most of our customers do a cleansing regimen biannually.
Q. How should I prepare for the pHion Master Cleanse Lemonade Diet?It is best to start The pHion Master Cleanse Lemonade Diet while already eating an alkaline diet. We suggest a week prior to cleansing you begin eating alkalizing foods. We do offer an Acid/Alkaline Food Chart with food suggestions if you are unfamiliar with these foods. This will allow the body to prepare for the detox. We suggest staying away from all acidic foods including sugar, soda, alcohol, coffee, fried, greasy foods, red meat, dairy, etc. This will help to decrease the impact of detox symptoms. Also, drinking lots of water (2-4 liters) a day can also help with preparing the body for the detox. It can be helpful to prepare yourself mentally by pre-planning. This can include setting a specific time in your calendar so you can visualize the time. For some it may be easier to have a clear schedule so you are not tempted to participate in events that may lead to eating foods that one should not be consuming during the cleansing period.
Ordering
Q. I am new to your site, how do I place an order?Placing an order with pHoin is easy. There's no need to create an account first. You automatically create an account when you place your first order online. If you call in an order the representative you speak with will create an account for you and at a later date you can create your own password. Here are the steps you need to follow to place an order. 1. Find the Items You WantFirst you will need to search or browse for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse to your favorite pHion products. If after you have searched or browsed for the product you are interested you have been taken to a page with multiple products, click the title or name of the item you are interested in and you will be taken to its product detail page. Here you will find detailed information about the item, including the ability to add to your cart. If you don't find what you're looking for you may want to call into one of our Product Specialists at 1(888)744-8589. 2. Add the Items to Your Shopping CartIf you want to order an item from pHion, click the "Add to Shopping Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the cart icon at the top of every page of our website. 3. Proceed to CheckoutTake a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item, click the "Delete" button found within the Shopping Cart. When you're ready to place an order for everything in the Shopping Cart section, click the "Proceed To Checkout" button. You will be taken to the order form. The instructions below outline each step of our online order form. 4. Sign In If You Have a pHion AccountEnter your e-mail address and password. Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders. 5. Checkout as a GuestClick the "Check Out As A Guest" button. You will be walked through the check out process and also be given the opportunity to create a pHion account if you would like. 6. Enter a Shipping AddressTell us where you would like to ship your order. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service. 7. Choose a Shipping SpeedConsider how quickly you would like to receive your order, and choose a shipping method. Please note that it's not possible to request a specific carrier. The shipping charge for your order will be displayed on the order summary page just before you submit your order. 8. Enter a Billing AddressTell us what address to use for your Billing Address. You can use the same as your Shipping Address by clicking into the correct radio button. 9. Provide Payment InformationNext, let us know how you would like to pay for your order. We accept Visa, MasterCard, American Express, Discover Card, PayPal and Google Checkout. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes. 10. Create a pHion Account (Optional For Guest Users)If you are checking out as a Guest, you can create your pHion account right now. Enter in the desired email and password to use and follow the security instructions. 11. Review and Submit Your OrderCheck the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button to submit your order. Once you place your order, we will send you a confirmation e-mail message.
Q. Does your site use cookies? If so what really are they, are they safe and can I eat them to balance my pH?Yes we do use cookies. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies are safe and are just short pieces of data, and they are unable to perform any operation by themselves. Unfortunately you can’t eat them and thus they really won’t help in balancing your pH. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website. To learn more about the information we collect from you and how we use it, please read our Privacy Policy. To change the setting check out the Help portion of the toolbar on your browsers and it should tell you how to set your browser to accept new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can modify the settings for similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. If you have enabled cookies in your browser and are still having trouble adding items to your cart or completing a purchase, try signing in through the "Sign in to get personalized recommendations" link on our home page before adding items to your cart or checking out. In most cases, signing in first should solve the problem.
Q. I have a promotional code from a marketing piece you sent, how do I use that?We often use promotional codes in our marketing materials either in newspapers and magazines, in shipments, or even online. We offer a wide variety of these certificates as a way of saying "Thank you!" for shopping with us. Promotional codes can be redeemed only at the time you place an order. Simply follow the instructions on the certificate or the promotion's "See details" page and enter the claim code in the appropriate field within the order form. If the total cost of the items you are purchasing exceeds the amount of the certificate, you will be prompted to provide your credit card information for the remaining balance. Please note that generally, promotional certificates may not be applied toward sales tax or shipping costs. Be sure to read the entire list of restrictions associated with any promotional certificate or offer you use. If your order does not seem to reflect the benefits associated with the promotional offer, take another moment to review the restrictions. You can verify that a promotional certificate was successfully applied when you receive e-mail confirmation of your order. The details of every order you place are also always accessible via Your Account. Should you return an order that was placed using a promotional certificate, you will not be refunded for the amount of the certificate, as these discounts were deducted from the original purchase amount.
Shipping & Delivery
Q. How do you calculate the shipping costs for my order?We charge a single fee based on total amount of the order or on the weight of the shipment depending on which shipping method is chosen. The total shipping charge will be displayed on the last page of the order form, before you submit your order.
Q. Do you ship internationally?Yes, we do ship internationally, however we only have two carrier options in shipping abroad. The options are International Air Parcel and USPS® Global Express.
Q. I have a question about the rules/regulations/restrictions imposed by my country’s Customs Department and/or Government.Although pHion products are sold internationally, there are instances where some or all of the products are refused entry into certain countries for various reasons. Please check with your local Customs Department to ensure that the product you are purchasing is able to be imported into your country. Typically small purchases for personal use (e.g. 30 Day Supply) are not a problem in most countries but larger purchases for resale can cause certain countries to quarantine or even reject shipments.
Q. What is the difference between International Air Parcel and USPS® Global Express?The difference in International Air Parcel and USPS® Global Express is based on how long the package takes to arrive and the tracking option. International Air Parcel cannot be tracked and can take anywhere from 2-4 business weeks to arrive. USPS® Global Express can be tracked and takes up to seven business days to arrive. The price is quite different, where the USPS® Global Express usually is twice as much as regular international air mail.
Q. How long will it take my order to ship from the warehouse?Orders placed before 11 a.m. MST will ship the same day, however any orders placed thereafter will ship out the following business day. Orders placed over the weekend generally ship on Monday or Tuesday. However, if you order before the weekend, the order may not ship until the following business day.
Q. How can I track my package?If you have a tracking or delivery confirmation number, you can track your package by clicking the "My Orders" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below. Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned. Some shipments, such as Standard International shipments, are not trackable. If you're not sure whether your order has been shipped, check the status of your recent orders in Your Account. UPS
U.S. Postal Service
If you are having your order sent via USPS® First class mail and International Air Parcel you will be unable to track your order because these options cannot be tracked.
Accounts
Q. How do I use my account?Wondering about the status of an order? Want to change your account or order information? Whatever you need to do, you can do yourself via Your Account. Simply visit the topical "Your Account" links found on the bottom of any page site-wide. We'll ask you to sign in with the e-mail address and password associated with your account. If you are a new customer and haven't placed an order with us yet, you do not need to register or open an account with us first. You will create an account at the time that you place your first order.
Q. How do I update my payment information?
- Adding a Credit Card or Bank Account.
You may add a new card or account the next time you place an order through the Shopping Cart.
- Deleting a Credit Card or Bank Account.
If you do not have any open orders and simply want to delete a credit card or bank account, or update information for an existing card, go to Your Account and click the "Edit or delete a payment method" link in the Payment Settings box under the Account Settings heading. Once you've signed in using the e-mail address and password associated with your account, you'll be able to edit or delete any credit card or bank account you have on file. Doing so will not, however, update payment information for orders you have already placed. To do that, visit the relevant order summary in Your Account.
Q. I have changed my contact information, what should I do?To change the name, e-mail address, or password associated with your account, sign in to Your Account using the e-mail address and password currently associated with your account, and click the Change your name, e-mail address, or password link under the Account Settings heading. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address.
Q. I have changed my email address, what should I do?To change the name, e-mail address, or password associated with your account, sign in to Your Account using the e-mail address and password currently associated with your account, and click the Change your name, e-mail address, or password link under the Account Settings heading. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address.
Q. I can’t remember my password, what should I do?We cannot tell you your current password, but we can certainly help you acquire a new one by sending a personalized link to your e-mail address. This way, you can securely change your password to whatever you want. If you visit us from a computer you have not used before, we will ask for complete verification of your account information before proceeding with the password change. Reset your password now.
Q. I would like to close My Account, how do I do this?Once your account is closed, it is no longer accessible by you or anyone else. Please note that if you have an Auctions or Associates account, About You area, or favorite List, you will no longer have access to your account for these purposes either. If you ever wanted to order from us again or take advantage of any other features of our store that require a password, you would need to start a new account. If you simply want to change the e-mail address associated with your account or remove a credit card from your list of payment options on the order form, you can do both of these things online without having to close your account. Changing your e-mail address:
- 1. Click the Your Account link at the top of most pages of our store.
- Click the Change your name, e-mail address, or password link under Your Account Settings.
- Sign in using the e-mail address and password currently associated with your account.
- Provide your new e-mail address and click the Submit changes button when you are finished.
Removing a credit card:
- Click the Your Account link at the top of most pages of our store.
- Click the Edit or delete a credit card link under Your Account Settings.
- Sign in using the e-mail address and password associated with your account.
- Click the Delete button next to the card you want to remove, then click the yellow Confirm button on the next page.
Still want us to close your account? First, visit Your Account and cancel any outstanding orders associated with the account. Once you have done so, please e-mail us, from the "Contact Us" box on the right-hand side of the page, to request that your account be closed. Please make sure to send your request from the e-mail address associated with the account you would like to close, so that we can verify your identity.
Privacy & Security
Q. Is ordering online safe?pHion is always looking out for the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. The overwhelming majority of online transactions are completed without incident, and we believe that ordering online is currently the safest source to buy products from. We recommend following the guidelines below to help ensure that your online shopping experience is safe and secure: Protect your passwords.
- If using a public computer or terminal, always log out when you complete an online session.
- Keep your passwords private. Remember, anybody who knows your password may access your account.
- When creating a password, use at least 8 characters--a combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password. If you need assistance with this, visit our Changing Your Password Help page.
- Avoid using the same password for multiple online accounts.
Be wary of unsolicited e-mail and telephone contacts.
- pHion will never e-mail or call a customer and ask that they disclose or verify their pHion password, credit card, or banking account number. Such information should only be submitted when completing an order on our secure website, or when making updates to Your Account areas. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead go directly to our site and then to your account.
- If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to pHion for investigation.
- If you receive a suspected spoofed pHion e-mail, or discover a fake pHion Web site, please report the incident to pHion.
Q. How do you protect my privacy?Please know that pHion is not in the business of selling customer information. Many spammers and spoofers use programs that randomly generate e-mail addresses, in the hope that some percentage of these randomly-generated addresses will actually exist. You can find out more about how your personal information is protected in our Privacy Notice.
Q. Do you have a Guarantee?
If you are not convinced that our products are everything we say they are and more, or you simply change your mind, you may return your purchase within 30 days for a no questions asked and no hard feelings refund of the purchase price.
pHion Attn: Returns 3325 C-St Manitou Court Mira Loma, CA 91752 Tel: 1(888) 744-8589 Fax: 1(602) 926-2503 Email: customerservice@phionbalance.com
Viewing and Changing Orders
Q. When will my order be processed for shipment?We process all in stock items immediately after you place your order with us and our fulfillment center typically has them out the door within a 12-48 to hour window depending on what time of day or day in week you place your order with us.
Q. Can I review and change an order online?You can review the details and status of any order you have placed via Your Account. For orders that have already been shipped, you can confirm the date and method of shipment, view an estimated date of arrival, and get a tracking number, if applicable. You can make changes to orders that have not yet entered the shipping process. Please note: Whenever you make a change to an order via Your Account, such as modifying the shipping options, address, or items, our system re-evaluates our inventory to determine the best fulfillment plan for your order given the new information. Therefore, any changes you make may affect the estimated delivery date for your order. Due to the volume of packages we ship each day, no changes can be made for any order once it has entered the shipping process.
Q. I need to change my shipping and/or billing information for an order, how do I do that?It's easy to revise shipping and billing information for an order you placed, as long as the order has not yet entered the shipping process. Simply sign in to Your Account, and select the order you want to revise.) On this page, you can change your shipping address, payment method, shipping method, number of shipments, and billing address by clicking the Change button next to the relevant listing. For security reasons, when you change your shipping address you will need to reenter your credit card number. If an order is marked as "Shipping Soon," this means it is being prepared for shipment and cannot be changed by you or by our customer service department. If the package will not reach you because of an incorrect address, it will be returned to us as undeliverable and you will need to place a new order. If you receive a message that we were unable to authorize or charge your credit card, please check with the issuing bank for your card. Credit cards may be declined for a variety of reasons, such as a technical error during processing, and we do not have access to further information. We will try charging the same card again if you do not submit updated information. Typically, we attempt to charge a credit card daily for one week before canceling your order. To update your credit card details or submit a different payment method, visit Your Account and select the link to "Change payment method."
Q. I would like to combine two orders into one, how do I do that?It's easy to combine orders for items sold by pHion, as long as none of the orders have entered the shipping process. If an order is marked as "Shipping Soon," this means it is being prepared for shipment and cannot be changed by you or by our customer service department. Sign in to Your Account. Once you see a list of orders eligible for combining, click the box to the left of each order you would like to combine. Click the Combine Orders button when you are finished. If the orders you're combining have different shipping or payment options, we will ask you to confirm the options of the new order. Please bear in mind that items shown as able to be shipped within 24 hours may enter the shipping process immediately after you place your order, and it may not be possible to combine such items with existing orders.
Returns & Replacements
Q. How do I return an item I have purchased?No return authorizations. Just give us a call ship it back if you're unsatisfied. The return must be made within 30 days of receipt and the "return label" must be used. Enclose your order number and indicate the reason you are returning it. This information helps us to prevent any future disappointments. Upon receipt and inspection of the product, credit will be processed against the credit card used for the purchase. If you paid by check, we will mail you a refund. Please allow 14 days after our receipt for processing your credit or mailing your refund.
Q. Can I get a refund for items I have purchased?No return authorizations. Just ship it back if you're unsatisfied. The return must be made within 30 days of receipt and the "return label" must be used. Enclose your order number and indicate the reason you are returning it. This information helps us to prevent any future disappointments. Upon receipt and inspection of the product, credit will be processed against the credit card used for the purchase. If you paid by check, we will mail you a refund. Please allow 14 days after our receipt for processing your credit or mailing your refund.
Q. How do I exchange an item I have purchased?No return authorizations. Just give us a call ship it back if you would like to exchange your product. The exchange must be made within 30 days of receipt and the "return label" must be used. Enclose your order number and indicate the reason you are exchanging it. This information helps us to prevent any future disappointments. Upon receipt and inspection of the product, we will process the exchange. Depending on how you paid and if the exchange is for less, equal or greater value will determine the time frame for us to complete the processing of the exchange, trust that we will work diligently to get everything resolved as quickly as we can.
Q. How do I pack up and send in my return?You can pack and send your return to us in just a few simple steps.
- Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer. If you do not have the packing slip, please Contact Us.
- Affix the shipping label to the outside of the box.
- Leave the package for your mail carrier to pick up, or take it to a post office or shipping center.
Please note that return mailing labels obtained from the packing slip are valid for domestic returns only. If you have an International return, please Contact Us.
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